Privacy Policy

1. Introduction

Welcome to Nerovet AI Dentistry (hereinafter referred to as "we" or "this platform"). We take your privacy and personal information protection very seriously. This privacy policy explains how we collect, use, store, and protect the information you provide when using our services.

By using our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account information: Email address, password (stored encrypted)
• Pet photos: Pet teeth photos you upload for AI analysis
• Pet information: Pet name, type (optional)
• Payment information: Processed through third-party payment processors, we do not store complete credit card information

2.2 Automatically Collected Information

• Usage data: Access time, page views, feature usage
• Device information: Browser type, operating system, IP address
• Cookies: Used to maintain login status and improve user experience

3. How We Use Your Information

We collect and use your information for the following purposes:

• Provide AI pet dental health analysis services
• Create and manage your account
• Process payments and subscriptions
• Save your scan history
• Improve our services and AI model performance
• Send service-related notifications (can opt out of marketing emails)
• Prevent fraud and abuse
• Comply with legal obligations

4. Data Storage and Security

We take strict security measures to protect your data:

• All data transmission is encrypted using SSL/TLS
• Passwords are stored using industry-standard encryption algorithms
• Photos are stored in secure cloud storage services
• Regular security audits and vulnerability scans
• Restricted employee access to personal data
• Data backup and disaster recovery plans

5. Data Sharing and Disclosure

We do not sell your personal information. We only share your information in the following circumstances:

• Service providers: Such as cloud storage, payment processing, AI service providers (OpenAI), these providers are contractually bound to protect your data
• Legal requirements: In response to legal process, government requests, or to protect our legitimate interests
• Business transfers: In the event of a merger, acquisition, or asset sale
• With your consent: In other circumstances, we will obtain your explicit consent

6. Your Rights

You have the following rights regarding your data:

• Access right: View personal information we hold about you
• Correction right: Update or correct inaccurate information
• Deletion right: Request deletion of your personal data (except data required by law to be retained)
• Export right: Obtain a copy of your data in a structured format
• Objection right: Object to certain data processing activities
• Withdraw consent: Withdraw consent you previously gave at any time

To exercise these rights, please operate through the account settings page or contact our support team.

7. Data Retention

We will retain your personal information until:

• You delete your account
• It is no longer needed to provide services
• The legally required retention period ends

After account deletion, we will delete your personal data within 30 days, but some information may need to be retained longer for legal or security reasons.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login status
• Remember your preference settings
• Analyze website usage
• Provide personalized experiences

You can manage cookies through your browser settings, but disabling certain cookies may affect website functionality.

9. Children's Privacy

Our service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we discover we have inadvertently collected information from children, we will delete it immediately.

10. Privacy Policy Changes

We may update this privacy policy from time to time. Significant changes will be notified through website announcements or email. Continued use of the service indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this privacy policy, please contact us: